Customer Care

SHIPPING /

Please see below for estimated delivery times:

Destination Country	International Express
New Zealand Singapore	3-6 business days
UK China Malaysia	6-10 business days
Japan	4-14 business days
Korea Thailand	8-14 business days
Major Europe	7-13 business days
Hong Kong	2-8 business days
Indonesia	14-19 business days
USA Canada	7-15 business days
All other countries	10-18 business days

Pacific Islands	Currently unavailable

We ship orders on Tuesdays and Thursdays only. Orders will be processed within 24-48 hours and dispatched the following business day.

We do not ship Saturdays, Sundays or Holidays. Shipping Confirmation will be emailed as soon as your order has been sent. Once you have received your tracking number please contact the shipping company for any delivery enquiries, Bias Basics is no longer responsible once your order has shipped.

Australian Orders /

Free standard shipping on all orders within Australia

Express / $15

Please take into account our dispatch days are Tuesdays and Thursdays when selecting your shipping method. Delivery estimates are from the day of dispatch on our shipping days.

Express shipping /

Metro areas / please allow up to 2-3 days
Rural areas / please allow up to 3-5 days

Standard shipping /

Metro areas / please allow up to 3-5 days
Rural areas / please allow up to 5-7 days

International Orders /

All international orders are shipped express with the flat rate of $35

Free International Shipping on orders over $350 AUD

International delivery times vary between 5 - 15 business days of shipping, plus customs processing time.

Once your order has dispatched you will be emailed a tracking number. We can not alter your delivery address or retrieve your parcel once it has been shipped, so please ensure you select an appropriate address and allow for shipment processing times.

Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

A signature is required upon delivery, if there has been an unsuccessful delivery attempt or no one was home at the time of delivery, you will need to contact the postal service to arrange redelivery or pickup.

There may be delays during promotional periods and holiday seasons.

Change of Address /

The shipping address for your order is shown in the checkout and on your order confirmation email. In the event that an incorrect address was entered, address changes cannot always be guaranteed. We aim to pack and process orders as promptly as possible, so please do not hesitate to contact us if the incorrect address was given. We highly recommend emailing us immediately after your order is place, however we cannot guarantee instant responses to email enquiries.

Bias Basics takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

RETURNS AND EXCHANGES /

WE DO NOT ACCEPT RETURNS.

EXCHANGES are available on all full priced items. ONLY if the item is the wrong size or there is a manufactures defect. All items must be in original condition and in it's original packaging (Note: No swing tags are attached to any of our garments, however the item must be returned in the original packing it was sent). Garments must not be worn or washed. If an item is returned with make up or odour from trying on the garment, an exchange or return will be refused and a cleaning cost may occur.

Bias Basics is not responsible for exchange shipping costs or any lost in transit exchanges. Please include tracking and insurance to ensure your item is safe. Items must be returned within 10 business days of receipt. Any received thereafter may be declined for exchange. Your exchange will be processed within 3-5 business days of receiving, and shipped on the next shipping day ( Tuesdays and Thursdays).

All domestic and international return shipping fees are to be paid by the customer. In the rare event you have received a faulty item, we will cover the return fees.

To prevent the need to exchange please contact hello@biasbasics.com if you need help with sizing.

NO REFUNDS OR EXCHANGES ON SALE ITEMS /

All sale Items or items purchased using discount code as part of sale are not eligible for Exchange.

Pricing and Payments /

All product prices and payments made on this site are in Australian Dollar currency.

Unfortunately, Bias Basics cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information. The full value of the order will be noted on the package for custom processing purposes.

AfterPay /

AfterPay is currently only available within Australia, New Zealand, Canada and the UK. Other countries will hopefully be included as it becomes available.

Order Cancellation /

Once payment has been made and your confirmation e-mail has been sent, we are unable to cancel orders.

Changes to terms and conditions /

BIAS BASICS may occasionally make operational changes to our website or service. We reserve the right to make such alterations without notice or consequence.

Any changes that will affect our customers will be published on our website and will take effect immediately from their time of publication.